What Joy Does for Your Store
Five core capabilities that make Joy a specialist in customer experience.
Support Triage
Routes and prioritizes support tickets based on urgency and customer value.
Satisfaction Tracking
Monitors CSAT and NPS scores to identify experience gaps.
Proactive Outreach
Reaches out to at-risk customers before they churn.
Order Updates
Sends timely, personalized shipping and delivery notifications.
Feedback Loops
Collects and routes customer feedback to improve products and service.
Joy's Team
A Growing Team of Specialized Sub-Agents
Joy coordinates a team of specialists, each handling a critical part of the workflow.
Greeter
Creates personalized post-purchase welcome experiences
Resolver
Handles common support issues with empathy and speed
Tracker
Proactively updates customers on order status changes
Surveyor
Collects satisfaction data at key customer journey points
Escalator
Identifies and routes high-priority issues to human agents
Evolve
Learns from every interaction, adapts strategies, and unlocks new capabilities over time